Shipping & Returns
Shipping Policy
We strive to process and dispatch all orders within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
Delivery Times:
Delivery times are estimates and vary based on destination, carrier handling, and unforeseen factors such as customs processing or seasonal delays. While we cannot guarantee an exact delivery date, we will provide you with tracking information as soon as your order is on its way.
Shipping Costs:
Shipping costs are automatically calculated at checkout based on your delivery address.
Enjoy free standard shipping on orders over USD $120 to eligible regions.*
Return & Exchange Policy
Our Commitment:
Every product is meticulously inspected and securely packaged before leaving our workshop. Your satisfaction is our priority.
Damaged, Defective, or Incorrect Items:
Please contact our support team within 7 days of receiving your order if it arrives damaged, defective, or if you received an incorrect item. Include your order number and clear photos of the issue. We will promptly assess the situation and offer a fair solution, which may include a replacement, refund, or store credit.
Important Considerations for Magic Products:
To protect the intellectual property and secrets within our industry, we generally do not accept returns or exchanges based on customer preference. Once a physical magic product has been opened, used, or its secret learned, it cannot be returned for a refund.
All sales of digital downloads, video instructions, and online content are final and non-refundable.
Warranties & Replacements:
For Our Branded Products: We offer a 30-day complimentary replacement service for any verified manufacturing defects.*
For Electronic Products: All electronic devices come with a one-year limited warranty covering manufacturing defects.*
Important Details
Free Shipping: Applies to orders over USD $120 shipped to the United States, United Kingdom, select European countries, and select Asian regions. Shipping costs for other locations will be calculated at checkout.
Replacement Service: To request a replacement for a manufacturing defect, please contact us within 30 days of delivery with your proof of purchase and supporting photos. Please note that shipping fees for replacements may apply depending on your region.
Limited Warranty: The one-year warranty for electronic products covers manufacturing defects only. It does not cover damage resulting from accident, misuse, unauthorized modification, or improper handling.