Shipping & Returns
Everything you need to know about dispatch, delivery, returns and product protection from Magic’s Express.
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Shipping policy
Processing & dispatch
Orders are normally processed and dispatched within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Delivery & tracking
Delivery times are estimates and may vary because of destination, customs, carrier handling or seasonal delays. Tracking information will be provided when available.
Shipping charges
Shipping charges are calculated automatically at checkout using the delivery address.
Free standard shipping may be available for eligible regions and qualifying order values. The offer and threshold displayed at checkout will apply.
Returns & exchanges
Damaged, defective or incorrect items
Please contact us within 7 days of receiving your order if an item arrives damaged, defective or incorrect.
Include your order number and clear photographs so our support team can assess the issue and offer an appropriate replacement, refund or store credit.
Physical magic products
Returns cannot be accepted once an item has been opened, used or its secret has been learned, except where required by law or where the product is defective.
Digital products
Digital downloads, video instructions and online content are final and non-refundable once supplied or accessed, except where required by law.
Warranty & replacement support
Magic’s Express branded products
Magic’s Express branded products include 30-day complimentary replacement support for verified manufacturing defects.
Electronic products
Electronic products include a one-year limited warranty covering verified manufacturing defects.
Coverage & shipping
The warranty does not cover accidental damage, misuse, improper handling or unauthorised modification. Replacement shipping charges may apply depending on the location and circumstances.
Every product is carefully inspected and securely packaged before leaving our workshop. These terms do not limit any mandatory consumer rights that apply in your country or region.